Sales Support Officer

About the Role

The Sales Support Officer role at xakal involves working closely with the sales team to ensure seamless communication with customers and internal departments. This includes coordinating customer enquiries, preparing quotations, and processing orders in a fast-paced environment.

Freshers with strong organisational skills, attention to detail, and good communication skills are encouraged to apply for this role.

Key Responsibilities

• Support the sales team with day-to-day administrative tasks, such as preparing quotations and sales reports.
• Process customer orders and ensure timely delivery, maintaining accurate records and updating CRM.
• Coordinate with customers and internal departments to resolve queries and issues.
• Maintain customer databases and sales documentation, ensuring up-to-date information is readily available.
• Handle customer enquiries via phone and email, providing prompt and effective solutions.
• Follow up on pending orders and customer requirements, ensuring customer satisfaction.
• Update CRM and maintain accurate sales records, providing valuable insights for the sales team.

Skills & Qualifications

• Any Graduate/Diploma with strong communication skills and organisational abilities.
• Proficiency in MS Excel and Microsoft Office, with experience in data entry and order processing.
• Knowledge of CRM software and email communication tools.
• Excellent time management and attention to detail, with the ability to work in a fast-paced environment.
• Strong customer service skills, with the ability to handle customer enquiries and resolve issues.
• Teamwork and problem-solving skills, with the ability to work collaboratively with internal departments.

What You'll Learn

As a Sales Support Officer at xakal, you will gain valuable experience in sales support, customer service, and administrative tasks. You will develop strong organisational skills, attention to detail, and effective communication skills, which are essential for success in this role.

You will also learn how to work in a fast-paced environment, prioritise tasks, and manage multiple projects simultaneously. This role provides a great opportunity to learn and grow, with opportunities for professional development and career advancement.

Resume Tip

When applying for the Sales Support Officer role, make sure to highlight your strong communication skills, organisational abilities, and experience with MS Excel and Microsoft Office. Emphasise your ability to work in a fast-paced environment, handle customer enquiries, and provide effective solutions. Use specific examples from your previous experience to demonstrate your skills and qualifications.