Customer Service Specialist

About the Role

This Customer Service Specialist role involves delivering exceptional customer service, handling inbound customer interactions, resolving queries, and identifying sales opportunities for international clients.

As a Customer Support Associate, you will be responsible for building rapport with customers, ensuring timely resolution of customer concerns, and maintaining high customer satisfaction scores.

Key Responsibilities

• Handle inbound customer calls and chat interactions for international clients in a professional and courteous manner.
• Understand customer requirements, resolve queries, and provide accurate information.
• Identify customer needs and recommend appropriate products or services to achieve sales targets (Inbound Sales).
• Build rapport with customers while delivering an outstanding customer experience.
• Ensure timely resolution of customer concerns and maintain high customer satisfaction scores.
• Meet individual and team performance metrics, including quality, productivity, customer satisfaction, and sales targets.

Skills & Qualifications

• Undergraduate or Graduate degree in any field.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, problem-solving, and customer-handling skills.
• Sales-oriented mindset with the ability to identify and convert customer opportunities.
• Proficiency in CRM systems.
• Ability to work in rotational shifts, including night shifts, as per business requirements.

What You'll Learn

In this role, you will gain valuable experience in customer service, sales, and communication skills, which will help you grow professionally and advance in your career.

You will also learn how to handle customer complaints, resolve issues, and maintain high customer satisfaction scores, making you a valuable asset to any organization.

Resume Tip

When applying for this role, make sure to highlight your customer service experience, communication skills, and ability to work in a team environment.

Also, be specific about your achievements and the skills you have used to deliver exceptional customer service in your previous roles.