Excel & Voice Hiring

About the Role

This Operations Planning Associate role involves ensuring day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling.

The ideal candidate will have strong MS Excel skills, high attention to detail, and the ability to work in time-sensitive environments.

Key Responsibilities

• Support day-ahead roster construction (D-12) ensuring full operational coverage.
• Assist in assigning relief staff based on skills, availability, and regulatory rules.
• Support overtime, reduced overtime, and undertime tracking with proper documentation.
• Monitor sick call notifications and support backfill actions within defined timelines.
• Prepare mid-day and end-of-shift staffing and exception reports.
• Ensure adherence to defined workflows, compliance standards, and audit requirements.

Skills & Qualifications

• Graduate / Undergraduate degree.
• Strong MS Excel skills.
• High attention to detail and ability to work in time-sensitive environments.
• Comfortable with outbound and inbound operational calling in a time-sensitive environment.
• Clear spoken English with ability to communicate confidently and professionally on calls.
• Ability to follow defined workflows, compliance, and data security standards.
• Prior exposure to workforce planning, scheduling, or airline operations preferred.

What You'll Learn

In this role, you'll gain hands-on experience in workforce planning, scheduling, and airline operations, developing strong MS Excel skills and attention to detail.

You'll also learn to work effectively in time-sensitive environments, communicate confidently on calls, and ensure adherence to defined workflows and compliance standards.

Resume Tip

When applying for this role, make sure to highlight your MS Excel skills and any relevant experience in workforce planning, scheduling, or airline operations.

Use specific examples to demonstrate your attention to detail, ability to work in time-sensitive environments, and comfort with operational calling.