Wipro New Drive:Wipro invites applications for the job of Network Support Associate in Pune. This position is ideal for students with a minimum of 0 to 3 years of experience, as well as those who are freshers and have a CCNA certification. People who are interested in networking, telecom support, and technical troubleshooting may consider this job for advancement in the telecom and IT support area.

## Job Overview

• Company:Wipro

• Position:Network Support Associate

• Location:Pune

• Experience Required:0-3 Years

• Employment Type:Full-Time

• Industry:BPM / BPO

• Department:Engineering – Hardware & Networks

## Key Responsibilities

• Manage international voice support related to networking and telecom problems.

• Offer the first level (L1) troubleshooting of problems related to the network.

• Keep accurate records of incidents and keep the correct documentation.

• Send technical issues unsolved with the relevant teams.

• Maintain high standards in customer service and communications.

• Monitor and help support the essential network functions.

• Maintain quality service and achieve performance goals.

## Eligibility Criteria

• Anyone who has graduated can apply.

• Candidates with 0 to 3 years or more of work experience are more desirable.

• Anyone who has an active CCNA certification is qualified.

• A basic understanding of network concepts is necessary.

• Ability to work in rotational night shifts.

• Work comfortably from a central office in Pune.

## Required Skills

• Networking Fundamentals

• CCNA Knowledge

• Network Troubleshooting

• LAN and WAN Concepts

• VLAN Configuration

• IP Address Configuration

• Routing and Switching

• Cisco Routers and Switches

• Firewall Basics

• Network Support Operations

• Incident Management

• Voice Process Handling

• Communication Skills

## Preferred Technical Knowledge

Candidates who have had exposure to these technologies could benefit from:

• Routers

• Switches

• Firewalls

• Load Balancers

• BGP Routing Protocol

• Network Configuration

• Router and Switch Management

• CCNP Fundamentals

## Important Competencies

• Strong verbal communication skills

• Excellent listening skills

• Analytical thinking

• Multitasking capabilities

• Collaboration between teams

• The mindset of problem-solving

• A customer-centric approach

## Why Consider This Opportunity?

This position provides an opportunity to work in the world of enterprise networking, telecom support procedures, and international interactions with customers. It is a great way to gain expertise in the operation of networks, troubleshooting, and technical support. All while working with the latest technologies in the market.

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