Product Support Specialist - L0
Job Description
About the Role
This is a Product Support Specialist - L0 role at a Software Development company.
Responsibilities
This role is a mix of supporting customers who reach out over live chat, calls & emails.
- You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.
- Recording and segregating technical issues and product requests from customers and routing them to product team.
- Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.
What You'll Need
You should have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics.
- Customer Support, Customer Service are must-have skills.
- Technical Support is a good-to-have skill.
Resume Tip
Experience at an early stage SaaS startup would be a plus.
Skills Required
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