International Voice Support

About the Role

As a Customer Support Executive in the voice process, you'll be the first point of contact for international customers, handling their queries through phone calls and other voice-based channels. Your primary goal will be to provide accurate information, resolve customer concerns, and ensure a positive experience.

Day-to-day, you'll be working in a fast-paced environment, responding to customer inquiries, and resolving issues in a timely and professional manner. You'll also be responsible for maintaining service quality and productivity standards, which will involve monitoring and improving your performance metrics.

Key Responsibilities

• Handle customer queries through voice and non-voice channels, including phone calls, emails, and chats.
• Provide accurate and timely information to customers, resolving their concerns and issues.
• Maintain service quality and productivity standards, monitoring and improving your performance metrics.
• Ensure a positive customer experience, responding to customer feedback and concerns.
• Work collaboratively with the operations team to resolve complex customer issues.
• Participate in training and development programs to improve your skills and knowledge.
• Meet or exceed productivity and quality targets, contributing to the team's overall performance.

Skills & Qualifications

• Any graduate or postgraduate degree from a recognized university.
• Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues in a professional manner.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
• Basic computer skills, including proficiency in Microsoft Office and other productivity tools.
• Ability to work in a fast-paced environment, meeting productivity and quality targets.
• International BPO experience is a plus, but not required.

What You'll Learn

In this role, you'll have the opportunity to develop your communication and problem-solving skills, working with customers and colleagues from diverse backgrounds. You'll also learn about the international BPO industry, gaining insights into the voice process and customer support.

As a customer support executive, you'll be responsible for resolving customer issues and providing accurate information, which will help you develop your critical thinking and analytical skills. You'll also learn how to work in a team environment, collaborating with colleagues to resolve complex customer issues.

Resume Tip

When applying for this role, make sure to highlight your communication and problem-solving skills, including any relevant experience or training you've received. Use specific examples to demonstrate your ability to resolve customer issues and provide accurate information, and be sure to emphasize your ability to work in a fast-paced environment.

Also, be sure to customize your resume to the job description, using keywords and phrases from the job posting to describe your skills and experience. This will help your resume pass through applicant tracking systems and catch the eye of the hiring manager.