About the job Company Description: WanderOn is a global travel community designed around meaningful adventures and authentic connections. We believe in creating opportunities for travelers to embrace spontaneity, build lasting memories, and share extraordinary experiences. With a focus on fostering a sense of belonging, WanderOn brings people together to explore the world and leave a positive mark. Join our mission to make travel more about community, discovery, and shared stories. Role- Trainee/Executive Experience-0-1 Year (Only) Key Responsibilities: • Serve as the primary point of contact for customers throughout their travel experience – pre - trip, during the trip, and post - trip. • Handle customer queries, concerns, and escalations promptly and effectively, ensuring quick resolutions. • Build strong relationships with customers to enhance satisfaction and loyalty. • Coordinate with internal teams (sales, operations, finance, etc.) to ensure seamless service delivery. • Monitor customer feedback and identify areas of improvement in the travel experience. • Maintain detailed records of customer interactions, issues, and resolutions. • Proactively communicate updates, changes, or important information to travellers . • Uphold a professional and empathetic tone in all customer interactions. Requirements: • Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus). • Excellent problem - solving and escalation management abilities. • A calm, composed, and customer - first approach, even under pressure. • Ability to multitask and coordinate across teams effectively. • Proficiency in CRM tools and Microsoft Office suite. • Passion for travel and creating great customer experiences. **Freshers can apply to this job.