Junior Executive - Customer Support

About the Role

In this role as a Junior Executive - Customer Support at VILVAH STORE PVT LTD, you will be responsible for handling customer inquiries, resolving their issues, and providing them with exceptional support. Your day-to-day tasks will include responding to customer emails, phone calls, and social media messages, and ensuring that their concerns are addressed in a timely and professional manner.

You will be working closely with the customer support team to ensure that customer satisfaction is met, and that the company's customer support standards are maintained.

This is an excellent opportunity for you to develop your customer service skills, learn about different products and services, and work in a dynamic and fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Resolve customer complaints and issues in a fair and efficient manner.
• Provide product information and demos to customers as needed.
• Work closely with the customer support team to ensure that customer satisfaction is met.
• Maintain accurate records of customer interactions and issues.
• Identify and report any customer trends or issues to the management team.
• Participate in training and development programs to improve customer support skills.

Skills & Qualifications

• Bachelor's degree in any field.
• Excellent communication and problem-solving skills.
• Proficiency in MS Excel and Google Sheets.
• Fluency in English and Tamil.
• Ability to work in a fast-paced environment and meet deadlines.
• Basic knowledge of CRM tools.
• Customer support experience is a plus, but not required.

What You'll Learn

In this role, you will have the opportunity to develop your customer service skills, learn about different products and services, and work in a dynamic and fast-paced environment. You will also learn how to handle customer complaints and issues, and how to provide exceptional customer support.

You will have the chance to work with a team of experienced customer support professionals, and learn from their experiences and expertise. This is an excellent opportunity for you to grow and develop your skills, and take on new challenges.

Resume Tip

When applying for this role, make sure to highlight your customer service skills and experience. Use specific examples from your previous work or academic projects to demonstrate your ability to handle customer complaints and issues. Also, be sure to mention any relevant certifications or training programs you have completed, such as customer service or communication courses.