Vedantu Recruitment Program 2026 | Hiring Associate – Technical Support

About the Role

This Technical Support Associate role involves providing technical assistance to customers through various channels, including email, phone, chat, and ticketing systems. The ideal candidate will be able to troubleshoot and resolve software, hardware, browser, and application-related issues, while maintaining excellent customer service.

Key Responsibilities

• Provide technical support through email, phone, chat, ticketing systems, and remote access tools.
• Diagnose, troubleshoot, and resolve software, hardware, browser, and application-related issues.
• Follow up with customers and internal teams until issues are resolved.
• Book product demos using the internal platform (training provided).
• Perform FinTech and operational support tasks (training provided).
• Document customer interactions and resolutions.
• Escalate complex issues appropriately while maintaining ownership.

Skills & Qualifications

• Bachelor's degree in any discipline.
• Preferred: B.E./B.Tech, B.Sc. (CS/IT/Electronics), M.Sc. (CS/IT), or any degree with strong technical troubleshooting knowledge.
• Technical skills in Android, iOS, Windows, macOS, and Linux troubleshooting.
• Desktop, laptop, smartphone, tablet hardware troubleshooting.
• Modern web browsers and mobile applications.
• Device configuration: iPhone, iPad, Android phones, Tablets, MacBook, Windows PCs/Laptops.
• Microsoft Office and Google Workspace.
• Excellent verbal and written communication.
• Analytical and problem-solving skills.
• Customer-focused attitude.
• Additional language proficiency is a plus.

What You'll Learn

In this role, you will gain hands-on experience in troubleshooting technical issues, working with various software and hardware platforms, and delivering exceptional customer service. You will also have the opportunity to develop your analytical and problem-solving skills, as well as learn about the latest technologies and trends in the industry.

Resume Tip

When applying for this role, make sure to highlight your technical skills and experience in troubleshooting software and hardware issues. Emphasize your ability to work in a team environment and provide excellent customer service. Also, be specific about the technologies and tools you have worked with, and provide examples of how you have applied your technical skills to resolve complex issues.