**reputed company Flexible, Part-Time, Remote/Home-Based Working - Customer

About the Role

In this role, you will be working as a customer service representative, handling customer inquiries and resolving issues in a timely and professional manner. You will be working with various online platforms and tools to provide excellent customer service and support.

This is a part-time, remote position, allowing you to work from the comfort of your own home and manage your time effectively. You will be responsible for communicating with customers through phone, email, and chat, and providing solutions to their problems.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Communicate with customers through phone, email, and chat to provide excellent customer service and support.
• Work with various online platforms and tools to resolve customer issues and provide solutions.
• Manage customer relationships and build trust through effective communication and problem-solving skills.
• Meet sales targets and goals by upselling and cross-selling products to customers.
• Provide feedback and suggestions to improve customer service processes and procedures.
• Stay up-to-date with product knowledge and company information to provide accurate and helpful information to customers.

Skills & Qualifications

• Customer Service: Provide excellent customer service and support through various communication channels.
• Sales: Meet sales targets and goals by upselling and cross-selling products to customers.
• Communication: Communicate effectively with customers through phone, email, and chat.
• Interpersonal Skills: Build trust and rapport with customers through effective communication and problem-solving skills.
• Time Management: Manage time effectively to meet sales targets and goals.
• Online Platforms: Work with various online platforms and tools to resolve customer issues and provide solutions.
• Bachelor's Degree: A bachelor's degree in any field is preferred.
• Basic Computer Skills: Proficient in basic computer skills, including Microsoft Office and Google Suite.
• Self-Motivated: Self-motivated and able to work independently with minimal supervision.
• Organizational Skills: Organized and able to prioritize tasks effectively.
• Problem-Solving: Strong problem-solving skills to resolve customer issues and provide solutions.

What You'll Learn

In this role, you will learn the skills and knowledge required to provide excellent customer service and support. You will develop strong communication and interpersonal skills, and learn how to work with various online platforms and tools. You will also learn how to manage time effectively and prioritize tasks to meet sales targets and goals.

This role is ideal for individuals who are self-motivated and able to work independently with minimal supervision. You will have the opportunity to learn and grow with the company, and develop a career in customer service and sales.

Resume Tip

When applying for this role, make sure to highlight your customer service and communication skills in your resume. Use specific examples to demonstrate your ability to provide excellent customer service and support. Also, make sure to include any relevant experience or training in customer service or sales.

Use keywords from the job description, such as 'customer service', 'communication', and 'problem-solving', to help your resume pass through applicant tracking systems (ATS) and catch the eye of the hiring manager.