Customer Support Executive (Chat Support & Email Support)

About the Role

As a Customer Support Executive at UpGrad Rekrut, you will be responsible for providing exceptional customer service through live chat and email support.

Responsibilities

Key Responsibilities include:

• Respond to customer queries through live chat in a professional and timely manner.
• Assist customers with order status, deliveries, returns, refunds, payments, and product-related inquiries.
• Resolve customer concerns by providing accurate solutions in line with company guidelines.
• Escalate complex issues to the appropriate internal teams when required.
• Maintain high standards of customer satisfaction and service quality.
• Accurately document customer interactions in internal systems.
• Stay updated on company policies, products, and processes.
• Meet productivity and quality metrics, including response time, accuracy, and customer satisfaction.
• Work effectively in a fast-paced, collaborative team environment.

What You'll Need

To be successful in this role, you will need:

• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to work under pressure.
• Proficiency in MS-Office and ability to multitask.
• English proficiency (spoken and written).
• Customer support experience is not required, but a willingness to learn and adapt is essential.

Resume Tip

Highlight your customer service experience, if any, and emphasize your ability to work in a fast-paced environment.