New | Customer Relationship Officer - North

About the Role

This Customer Relationship Officer role involves managing banking relationships with 650 families in a specific geographic area, offering a range of banking services, and acquiring new customers for Group Lending business.

You will be responsible for upselling loans, offering deposit products, and providing prompt customer services, while adhering to defined processes and circulars.

Key Responsibilities

• Meet targets on Group Loans (GL) in terms of open market acquisition and repeat GL loans.
• Convert GL customers, family members, and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance.
• Actively source term deposits (FD and RD) from Family members of GL customers.
• Offer suitable Insurance products to customers and family members to provide adequate insurance coverage.
• Identify, process, and refer GL customers who can be potentially given Individual loans either unsecured/secured.
• Ensure customers and Family members are educated about entire bouquet of banking products (Loans – GL, IL, Secured, Deposits & Insurance) offered by Ujjivan.
• Interact with customers in a courteous and professional manner; provide prompt, efficient, and accurate services.

Skills & Qualifications

• Graduate degree from a recognized university.
• 0-1 year of experience in product sales, banking, or collection.
• Knowledge on unsecured products.
• Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage.
• Fluency in local languages and working knowledge of English.
• Product selling skills.
• Ability to interface (orally and in writing) with all levels of associates and customers.
• Ability to manage teams and drive performance.

What You'll Learn

In this role, you will gain experience in managing banking relationships, upselling loans, and providing customer services, while developing skills in product selling, team management, and performance driving.

You will also learn about the entire bouquet of banking products offered by Ujjivan and develop a working knowledge of other products offered in the branch.

Resume Tip

Highlight your experience in product sales, banking, or collection, and emphasize your skills in product selling, team management, and performance driving.

Also, ensure that your resume is tailored to the requirements of the role, with a clear focus on the skills and qualifications mentioned in the job description.