Customer Relationship Officer

About the Role

This Customer Relationship Officer role involves managing banking relationships with 650 families in a designated geographic area, offering a full range of banking services, and acquiring new customers for Group Lending business.

Responsibilities include upselling loans to eligible customers, onboarding savings accounts and other deposit products, and providing prompt customer services.

Key Responsibilities

• Meet targets on Group Loans (GL) in terms of open market acquisition and repeat GL loans.
• Convert GL customers, family members, and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance.
• Actively source term deposits (FD and RD) from Family members of GL customers.
• Offer suitable Insurance products to customers and family members to provide adequate insurance coverage.
• Identify, process, and refer GL customers who can be potentially given Individual loans either unsecured/ secured.
• Ensure customers and Family members are educated about the entire bouquet of banking products offered by Ujjivan.
• Interact with customers in a courteous and professional manner; provide prompt, efficient, and accurate services.

Skills & Qualifications

• Graduate degree from a recognized university.
• 0-1 year of experience in product sales, banking, or collection.
• Knowledge on unsecured products.
• Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage.
• Fluency in local languages and a working knowledge of English.
• Product selling skills.
• Willingness to travel and relocation as per business requirements and career opportunities.

What You'll Learn

In this role, you will learn about the full range of banking products and services offered by Ujjivan, including Group Loans, Individual Loans, Savings Accounts, and Insurance products.

You will also develop skills in customer relationship management, product selling, and team management.

Resume Tip

When applying for this role, be sure to highlight your experience in product sales, banking, or collection, as well as your knowledge of unsecured products and basic computer skills.

Also, emphasize your ability to interact with customers in a courteous and professional manner, and your willingness to travel and relocate as per business requirements and career opportunities.