In 1992, Trisita Engineering LLP (TEL) a provider of complete IT solutions, was founded in Kolkata. Initially started with peripherals & large format printers as a leading dealer of Hewlett Packard. A journey from Trisita Corporation to Trisita Marketing Pvt Ltd happened in just 12 years. Formed as TRISITA Engineering LLP in 2015, leading and delivering services to most of the engineering houses irrespective of any verticals. Now, TRISITA Engineering LLP operates across 6 cities, boasts 200+ professionals, and manages $125M in operations. We are looking for an Inside Sales Executive to handle customer interactions, resolve queries, and ensure a smooth service experience. The ideal candidate should have good communication skills, a customer-centric approach, and the ability to handle calls/chats professionally. Key Responsibilities: - Handle inbound and outbound customer calls, emails, or chats. - Assist customers with queries, complaints, product/service information, and issue resolution. - Maintain customer records and update the CRM system accurately. - Follow communication guidelines, scripts, and protocols. - Provide timely solutions and escalate issues when required. - Ensure customer satisfaction and maintain service quality standards. - Coordinate with internal departments for faster resolution. Required Skills & Qualifications : - Graduate preferred. - Excellent verbal and written communication skills. - Ability to handle customers professionally and patiently. - Basic computer knowledge and typing skills.