TransUnion's Job Applicant Privacy Notice What We'll Bring Develop, maintain, and deliver high-quality technical documentation for product releases, including: User guides Administration guides API and developer documentation Release notes Troubleshooting and knowledge base content Own documentation deliverables for assigned features from planning through release. Work closely with Engineering, Product Management, Support, and UX teams to gather technical information and produce accurate, user-focused content. Review and improve existing documentation for consistency, usability, and reuse. Apply structured authoring and content reuse best practices. What You'll Bring Content Strategy and User Enablement Contribute to improving documentation experience and content discoverability. Create and maintain e-learning modules, tutorials, guided learning assets, and other user enablement materials. Support product onboarding and customer education through digital learning content. Collaboration and Process Improvement Participate in Agile development cycles and represent documentation in feature planning. Drive documentation reviews and ensure alignment with quality standards and style guidelines. Contribute ideas for process improvements, documentation innovation, and content operations efficiency. Mentor junior writers when needed and support peer reviews. Impact You'll Make Exposure to cloud or PaaS technologies. Knowledge of Instructional Design principles is highly desirable. Experience with e-learning authoring tools such as Captivate, Articulate, or similar tools is a plus. Exposure to AI-assisted documentation or content automation initiatives is an added advantage. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Applications Development