Walk-in || Hindi Non-Voice Domestic chat process-Hindi Read and write- (Tamil

About the Role

In this role, you will be responsible for handling domestic chat processes in Hindi, where you will engage with customers through written communication. Your primary tasks will include responding to customer inquiries, resolving issues, and providing product information. You will also be required to draft emails and maintain accurate records of customer interactions.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide product information and answer customer queries related to domestic services.
• Draft and send emails to customers regarding their queries and concerns.
• Maintain accurate records of customer interactions, including chat logs and email correspondence.
• Collaborate with team members to achieve customer satisfaction and resolve complex issues.
• Stay up-to-date with product knowledge and service offerings to provide informed responses to customers.
• Meet productivity and quality standards for chat and email responses.

Skills & Qualifications

• Hindi language proficiency (reading, writing, and speaking).
• Excellent customer support skills, with the ability to handle customer inquiries and resolve issues.
• Typing skills with a minimum speed of 30 words per minute.
• Basic knowledge of telecom processes and services.
• Degree in any field from a recognized university.
• Basic computer skills, including Microsoft Office and Google Suite.
• Ability to work in a team environment and maintain confidentiality of customer information.

What You'll Learn

In this role, you will gain valuable experience in customer support, communication, and problem-solving. You will learn to handle multiple customer interactions simultaneously, prioritize tasks, and work under pressure. Additionally, you will develop your writing and typing skills, which are essential for success in this role.

Resume Tip

When applying for this role, make sure to highlight your customer support experience, language skills, and typing speed. Use specific examples to demonstrate your ability to handle customer inquiries and resolve issues. Tailor your resume to the job description, and use keywords from the job posting to increase your chances of getting noticed by the hiring manager.