The Sleep Company is hiring for the position of Quality Analyst in Navi Mumbai. Key Responsibilities: • Monitor and evaluate customer interactions (calls, chats, and emails) for quality and process adherence • Provide feedback and coaching to agents for performance improvement • Identify training needs and support quality enhancement initiatives • Analyze trends and recommend process improvements • Participate in calibration sessions and maintain evaluation consistency • Support new hire certifications and ongoing assessments Requirements : • Telugu language proficiency is mandatory • Excellent communication and analytical skills • Experience in Quality/QA preferred • Good understanding of customer support processes • Attention to detail and coaching ability Location: Navi Mumbai Work Mode: On-site Employment Type: Full-time