Hindi/Bengali Customer Service Associate

About the Role

As a Hindi/Bengali Customer Service Associate at Teleperformance, you will be responsible for handling customer inquiries and resolving issues in Hindi and Bengali languages via inbound calls.

Day-to-day tasks will include responding to customer queries, addressing complaints, and providing product information to ensure customer satisfaction.

Key Responsibilities

• Handle customer calls, emails, and chats in Hindi and Bengali languages.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide product information and answer customer questions about company services.
• Address customer complaints and resolve issues to their satisfaction.
• Meet and exceed customer satisfaction targets and service level agreements.
• Collaborate with team members to share knowledge and best practices.

Skills & Qualifications

• Excellent communication and interpersonal skills in Hindi and Bengali languages.
• Strong customer service skills with the ability to handle customer complaints and issues.
• Basic knowledge of computer applications, including CRM software.
• Degree in any field (preferably in Arts, Humanities, or Social Sciences).
• 0-4 years of experience in customer service or a related field.
• Ability to work in a fast-paced environment and meet performance targets.

What You'll Learn

As a Hindi/Bengali Customer Service Associate, you will gain valuable experience in customer service, communication, and problem-solving skills.

You will learn to handle customer complaints and issues in a professional manner, and develop strong interpersonal skills to build customer relationships.

This role will also provide opportunities for growth and development, with training and support to help you achieve your career goals.

Resume Tip

When applying for this role, highlight your language skills and customer service experience in your resume.

Use specific examples to demonstrate your ability to handle customer complaints and issues, and provide examples of times when you exceeded customer satisfaction targets.

Also, be sure to include any relevant certifications or training programs you have completed, such as customer service or communication skills training.