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Customer Service Executive - Global Network Operations

Tata Communications Limited Full Time Business Mumbai, Maharashtra, India N/A Posted 26/5/2026

About the Role

: SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation & Maintenance of wet plant and dry plant equipments at landing station as well as submarine cables Networks. Responsible for traffic monitoring and fault analysis and its rectification, Call Handling & Complaints management, Planned and unplanned activities management and timely & regular updates, Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with Cable stations, NOC & vendors to resolve system related problems, Circuit provisioning, activation, De-activation and testing and Coordination with cross-functional teams to adhere to the defined processes. : Operation & Maintenance of cable station equipments and associated NMS Maintain Cable Networks Operations & Network & Traffic up Time Provisioning of circuits & path in cable Network Testing and maintaining the restoration path & keeping ready for use Opening & tracking the call IDs with vendor for remedial action Compliance with quality audit process and JSMD Guidelines Opening SMW4 TTs and precise & timely update to consortium Notifications for planned and unplanned Events to all stake holders and consortium members Coordination with cross-functional teams to adhere to the defined processes Coordination with NOC, other cable stations & Vendors Coordination with NOC and other CS for network fault troubleshooting Preparation & analysis of Equipment & NW performance reports Root cause analysis of the repetitive/major failure and remedial action Perform preventive & corrective maintenance Active coordination during Cable failure & repair and restoration Technical Knowledge of SDH/ DWDM , OTN ,SDH protection scheme & Sub Sea cable monitoring , handling CLS equipment SLTE, PFE etc.

Skills Required

Telecommunications

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