Hiring Voice/ Non-Voice Process -Freshers

About the Role

As a fresher in the Hiring Voice/ Non-Voice Process, you will be responsible for handling customer interactions, resolving queries, and providing excellent service to clients. This role involves working in a fast-paced environment, where you will be required to multitask, meet targets, and maintain high levels of productivity.

You will be working with a team to achieve sales targets, handle customer complaints, and provide solutions to their queries. This role requires strong communication skills, both verbal and written, and the ability to work in a team environment.

As a fresher in this role, you will have the opportunity to learn and grow with the company, develop your skills, and take on new challenges. You will be working with a dynamic team, and your contributions will be valued and recognized.

Key Responsibilities

• Handle customer calls, emails, and chats in a professional and courteous manner.
• Resolve customer queries and complaints in a timely and efficient manner.
• Meet sales targets and productivity standards.
• Work collaboratively with the team to achieve common goals.
• Provide excellent customer service and ensure high levels of customer satisfaction.
• Stay up-to-date with product knowledge and company information.
• Attend training sessions and workshops to improve skills and knowledge.

Skills & Qualifications

• English communication skills (written and verbal).
• Strong customer service skills.
• Ability to work in a team environment.
• Basic computer skills (MS Office, email, etc.).
• Ability to multitask and meet targets.
• High school diploma or equivalent.
• 0-4 years of experience in a customer-facing role.

What You'll Learn

In this role, you will have the opportunity to learn and grow with the company. You will develop your communication skills, learn about customer service, and gain experience in a fast-paced environment. You will also have the chance to work with a dynamic team and take on new challenges.

As a fresher in this role, you will have the opportunity to learn from experienced team members, attend training sessions, and participate in workshops. You will also have the chance to develop your skills and knowledge in areas such as customer service, sales, and communication.

Resume Tip

When applying for this role, make sure to highlight your customer service skills and experience in a customer-facing role. Emphasize your ability to work in a team environment, multitask, and meet targets. Also, make sure to include any relevant certifications or training you have received in customer service or sales.