Job Description Roles & Responsibilities • Identify and qualify sales opportunities through inbound inquiries, outbound cold calls, emails, and digital leads. • Explain Superworks solutions clearly, highlighting business benefits, ROI, and automation value. • Handle customer queries confidently, map requirements, and convert qualified leads into demos or closures. • Follow structured call scripts while personalizing conversations based on customer needs. • Maintain accurate records of calls, follow-ups, lead status, and customer data in CRM. • Schedule product demos and coordinate with the sales for further engagement. • Consistently meet or exceed weekly & monthly calling, lead qualification, and conversion targets. • Conduct regular follow-ups with warm and dormant leads to maximize conversion. • Capture customer feedback, objections, and competitor insights and share them with the sales team. • Ensure professional communication and positive brand representation of Superworks at all touchpoints. Requirements & Skills • Proven experience as a Telecaller / Telesales / Inside Sales Executive (B2B SaaS exposure is a plus). • Any Graduate (B.Sc / BA or relevant degree preferred). • Excellent spoken and written English; regional language proficiency is an added advantage. • Strong listening, probing, and objection-handling skills. • Ability to understand customer pain points and position solutions accordingly. • Comfortable working with CRM tools, call logs, and basic reporting. • Target-driven mindset with high ownership and follow-through. • Good time management, attention to detail, and data accuracy. • Willingness to learn HRMS, Payroll, Compliance, and SaaS product concepts. Key Performance Indicators (KPIs) • Number of daily outbound calls & inbound lead handling. • Qualified leads generated / demos booked. • Conversion ratio from call to demo / closure. • Follow-up effectiveness and CRM data accuracy. • Customer experience and communication quality.