Apprentice

About the Role

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

As an Apprentice, you'll work in a dynamic environment with exposure to various aspects of information technologies tools, including administration, customer service, reporting, and network management.

Responsibilities

• Log incidents received via emails and respond to customers (Internal and external) emails promptly, providing information and support as needed.
• Manage tickets in the IT Service Management (ITSM) tool, including opening, updating, and closing tickets.
• Run daily reports in Excel, including metrics related to incident volume, response times, or other relevant data.
• Perform basic quality checks to ensure accuracy and adherence to established procedures.
• Maintain tool dashboards used by the team and coordinate with internal and external stakeholders for various projects and incident management.
• Handle other Excel-related tasks as required and troubleshoot network connectivity issues, ensuring proper network configurations.

What You'll Need

• Excellent customer communication skills in English, both verbal and written.
• Fundamental understanding of computers and technology.
• Knowledge of networking and web standards, such as DNS, DHCP, TCP/IP, and HTTPS.
• Technical awareness in computer systems, software, and hardware.
• Ability to quickly learn new technologies.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Good knowledge of MS office.

Resume Tip

Diploma or Graduate degree with a preference for candidates holding a technical degree (Computer Science, Electronic Engineering, or equivalent Telecommunications in country qualification).