Voice Process (Telugu Language) in Perungudi, Chennai

About the Role

In this Voice Process role, you'll be working with customers in Telugu, handling their queries and concerns via phone calls. Your primary responsibility will be to provide top-notch customer service, ensuring that customers have a positive experience with our company. You'll be working in a fast-paced environment, handling multiple calls simultaneously, and meeting performance targets.

Key Responsibilities

• Handle customer calls in Telugu, responding to their queries and resolving their concerns.
• Provide accurate and timely information to customers, ensuring that their needs are met.
• Meet performance targets, including call handling time, resolution rates, and customer satisfaction scores.
• Work collaboratively with team members to achieve team goals and objectives.
• Participate in training and development programs to improve skills and knowledge.
• Stay up-to-date with company policies and procedures, ensuring compliance at all times.
• Contribute to quality improvement initiatives, suggesting ideas and best practices to enhance customer experience.

Skills & Qualifications

• Fluency in Telugu language, both written and spoken.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment, handling multiple calls simultaneously.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Diploma or degree in any field (freshers are encouraged to apply).
• Customer service experience is a plus, but not mandatory.
• Ability to work in a BPO environment, with a focus on customer satisfaction.

What You'll Learn

In this role, you'll have the opportunity to develop your customer service skills, working with customers in Telugu. You'll learn how to handle complex customer queries, resolve issues efficiently, and provide excellent customer experience. Additionally, you'll gain experience working in a fast-paced environment, handling multiple calls simultaneously, and meeting performance targets.

Resume Tip

When applying for this role, make sure to highlight your language skills, particularly your proficiency in Telugu. Include any relevant customer service experience, even if it's not directly related to the industry. Emphasize your ability to work in a fast-paced environment, handling multiple tasks simultaneously, and your willingness to learn and grow with the company.