Patient Care Coordinator (Inbound Calling)

About the Role

In this role as a Patient Care Coordinator, you will be the primary point of contact for patients calling or emailing the hospital. Your day-to-day tasks will involve answering calls and emails in a professional and courteous manner, resolving patient complaints and queries, and assisting patients with their queries and concerns.

You will also be responsible for monitoring automated systems, prioritizing emergency calls, and coordinating with the relevant departments to ensure timely resolution of patient issues.

Additionally, you will be involved in quality assurance and quality control activities, and will be expected to perform other tasks as assigned by the management.

Key Responsibilities

• Answer incoming calls and emails from patients in a professional and courteous manner.
• Resolve patient complaints and queries related to doctors, hospital services, and other digital sources.
• Assist patients by informing them of the procedure to be followed to proceed further.
• Monitor automated systems for placing collect calls and intervene for callers needing assistance.
• Prioritize emergency calls and coordinate with the relevant departments for timely resolution.
• Review and follow-up on patient accounts in a timely manner.
• Enter and update correct patient data into computer databases.

Skills & Qualifications

• Any graduate degree from a recognized university.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Basic computer skills and knowledge of database management.
• Knowledge of quality assurance and quality control principles.
• Ability to maintain confidentiality and handle sensitive patient information.

What You'll Learn

In this role, you will have the opportunity to learn about patient care and hospital operations, and develop skills in communication, problem-solving, and time management.

You will also have the chance to work in a collaborative and inclusive work environment, and participate in continuous quality improvement activities.

This role is ideal for freshers who are looking to start their career in the medical field and want to gain hands-on experience in patient care and hospital operations.

Resume Tip

When applying for this role, make sure to highlight your excellent communication and interpersonal skills, as well as your ability to work in a fast-paced environment and prioritize multiple tasks.

Also, be sure to mention any relevant experience you have in customer service or patient care, and any relevant skills you have in database management or quality assurance.