**reputed company HR Shared Services Representative Hybrid Work Model at

About the Role

As an HR Shared Services Representative, you will be the first point of contact for employees and external stakeholders, providing timely and effective support with HR-related queries, benefits, and policies.

You will be responsible for managing and resolving employee issues, escalating complex cases to senior HR representatives, and maintaining accurate records of employee interactions.

This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment with multiple priorities.

Key Responsibilities

• Respond to employee inquiries and resolve HR-related issues in a timely and professional manner.
• Manage and resolve employee complaints, grievances, and disciplinary matters.
• Provide guidance and support on HR policies, procedures, and benefits.
• Collaborate with other HR teams to ensure seamless delivery of HR services.
• Maintain accurate and up-to-date records of employee interactions and HR-related data.
• Develop and implement process improvements to enhance the efficiency and effectiveness of HR services.
• Participate in training and development programs to enhance knowledge and skills in HR and related areas.

Skills & Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 1-4 years of experience in HR or a related field, preferably in a shared services environment.
• Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
• Proficiency in HCM tools, such as Mass Uploads EIB and ticketing systems.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong customer service skills, with a focus on delivering exceptional service to employees and external stakeholders.

What You'll Learn

In this role, you will gain hands-on experience in HR shared services, developing your skills in communication, problem-solving, and analytical thinking.

You will learn how to navigate complex HR policies and procedures, and develop your ability to work effectively in a team environment.

This role will also provide opportunities for professional growth and development, with training and development programs to enhance your knowledge and skills in HR and related areas.

Resume Tip

When applying for this role, be sure to highlight your experience in HR or a related field, as well as your skills in communication, analytical thinking, and problem-solving.

Use specific examples to demonstrate your ability to work in a fast-paced environment, manage multiple priorities, and deliver exceptional customer service.