Customer Service Representative

About the Role

As a Customer Support Specialist at Policybazaar.Com, you will be the voice of the company, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Day-to-day, you will handle inbound and outbound calls, provide accurate information regarding insurance policies, and maintain customer records by updating information in the CRM system.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Skills & Qualifications

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Proficiency in MS Office.
• Excellent communication skills.
• Graduate degree.

What You'll Learn

As a Customer Support Specialist, you will gain valuable experience in customer service, communication, and problem-solving, which will help you grow in your career.

You will learn to handle customer queries efficiently, manage difficult situations, and work in a team environment.

This role will provide you with a solid foundation in customer service and help you develop the skills needed to succeed in this field.

Resume Tip

When applying for this role, make sure to highlight your customer service experience, communication skills, and ability to work in a team environment.

Include specific examples of times when you have provided excellent customer service, resolved customer complaints, or worked with a team to achieve a goal.

This will help you stand out as a strong candidate and increase your chances of getting hired.