Responsibilities: • Manage return materials for GT, MT & Salon channels (delivered & returned shipments) Handle wrong material delivery cases and ensure timely resolution Track and close return requests within defined timelines • Damage & Shortage Management: Investigate damage and shortage cases thoroughly Arrange and review CCTV footage for discrepancy analysis Identify root causes and implement corrective/preventive actions • Finance & Documentation: Prepare MIS reports for returns, damages, and shortages Process Credit Notes (CN) accurately in the system Coordinate with Finance team for CN approval and closure • Reverse Logistics: Arrange reverse pickups for damaged/interchanged materials Ensure proper tracking and documentation of reverse shipments • Forward Shipment Backup: Support forward shipment operations during peak or absence Ensure timely order processing, packing, and dispatch Track shipments and resolve delivery issues proactively • Coordination & Compliance: Collaborate with Sales, Finance, Warehouse, and Courier teams Ensure adherence to SOPs, documentation, and service timelines Key Requirements: • Strong knowledge of logistics & supply chain operations (forward & reverse) • Experience in returns management, damage & shortage handling • Ability to perform root cause analysis and implement corrective actions • Proficiency in MIS reporting and data analysis (Excel) • Knowledge of Credit Note (CN) processing and documentation • Good understanding of order processing, dispatch & shipment tracking • Strong coordination skills with cross-functional teams (Sales, Finance, Warehouse, Courier) • Ability to manage high-volume operations within defined timelines • Excellent problem-solving and decision-making skills • Good communication and stakeholder management • Ability to multitask and work under pressure