Job Description Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/OKS/Edu Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues Adherence to compliance guidelines including SOX, internal & external compliance audits Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc. Should participate and lead activities which help the team to meet the defined KPIs Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner [Deliver true value by earning customer's trust] Perform/Drive UAT's on the system updates/changes Help operations team with resolving their process queries within 4 business hours Conduct Weekly SME sessions to address any process concerns, document and report the proceedings Involve in all process improvement initiatives as a project member, project lead Draft project proposals and review BRD's and provide timely inputs Provide Weekly Status update on project progress actively participate in and contribute to OPEX / PET sessions Responsibilities Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/OKS/Edu Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues Adherence to compliance guidelines including SOX, internal & external compliance audits Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc. Should participate and lead activities which help the team to meet the defined KPIs Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner [Deliver true value by earning customer's trust] Perform/Drive UAT's on the system updates/changes Help operations team with resolving their process queries within 4 business hours Conduct Weekly SME sessions to address any process concerns, document and report the proceedings Involve in all process improvement initiatives as a project member, project lead Draft project proposals and review BRD's and provide timely inputs Provide Weekly Status update on project progress actively participate in and contribute to OPEX / PET sessions Qualifications Career Level - IC1 About Us Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [HIDDEN TEXT] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.