Senior Executive / Executive / Assistant Manager – Cash Operations Department: Retail Location: Gurgaon Reports To: Store Manager / Shop Head Job Summary We are seeking a detail-oriented professional for Cash Operations to manage billing, transactions, and cashier functions while ensuring a high standard of customer service. The role involves handling cash flow, maintaining records, and ensuring compliance with SOPs in a retail environment. Key Responsibilities Cash Handling & Transactions Manage cash register operations, billing, and transactions Accept payments (cash, card, digital) and ensure billing accuracy Process refunds, exchanges, and resolve customer complaints Follow store procedures for coupons, vouchers, and gift cards Cash Management & Compliance Maintain and secure cash, petty cash, and cash equivalents Balance cash registers and manage cashier banks Monitor and report cash variances as per SOPs Conduct periodic audits and ensure compliance with policies Reporting & Documentation Generate daily/periodic reports for sales (cash, credit, debit) Maintain records, files, and transaction documentation Perform period-end closing procedures Customer Service & Store Operations Deliver excellent customer service at the billing counter Maintain a clean and organized workspace Support retail floor operations as needed Ensure smooth customer interaction and engagement Key Skills Cash Handling & Billing Operations Retail Operations & POS Systems Advanced MS Excel & Reporting Attention to Detail & Accuracy Customer Service & Communication Problem Solving & Complaint Handling Qualifications & Experience Bachelor's / Master's degree in Commerce Experience in retail / hospitality / luxury retail preferred Proficiency in POS systems, scanners, and billing software Strong knowledge of cash management and reporting Skills: exchange,store updates for offers,cash management,refunds,cash handling,customer service,billing process,complaints resolve