Job Title: Program Management Associate (PMA) Location: NIAT Campuses (On-site) Department: Academic Operations Reporting To: Program Manager Role Overview The Program Management Associate (PMA) plays a pivotal role within NIAT's academic operations ecosystem, functioning as a hybrid contributor across execution and program management support. This role is designed for individuals who can effectively manage day-to-day operations while demonstrating the ability to think strategically and contribute to continuous program improvement. As a PMA, you will ensure seamless academic delivery, enhance student experience, and collaborate cross-functionally to drive operational excellence. This position serves as a strong foundation for career progression into Program Management and leadership roles within NIAT. Key Responsibilities 1. Academic Operations & Execution Develop and manage daily and weekly schedules for classes, labs, and assessments Coordinate with academic teams to manage session availability on the Learning Management System (LMS) Oversee content deployment across LMS environments (Beta, Gamma, Live), including updates and issue resolution Track and maintain student data, including attendance, submissions, and engagement metrics Execute communication campaigns using tools such as WebEngage for reminders, nudges, and announcements Maintain structured trackers, dashboards, and reports using Google Sheets/Excel 2. Student Support & Campus Coordination Act as the primary point of contact for student queries, ensuring timely and professional responses Facilitate coordination between students, academic mentors, and internal support teams Support execution of academic activities including assessments, workshops, placement drives, and campus events Ensure smooth on-ground academic operations and student experience 3. Program Management & Strategic Support Collaborate with Program Managers to support planning and execution of academic programs Identify operational inefficiencies and recommend process improvements Work cross-functionally with academic, product, content, and student success teams to resolve issues Support branding initiatives and student engagement activities on campus Coordinate with placement and training teams to streamline students transition into the workforce Required Skills & Qualifications Bachelor's degree in any discipline (Business, Commerce, Arts, Science, etc.) Proficiency in Google Sheets/Excel (filters, basic formulas, data management) Strong comfort with digital tools, dashboards, and LMS platforms Excellent verbal and written communication skills High attention to detail and strong organizational capabilities Demonstrated ownership, accountability, and proactive execution mindset Familiarity with AI tools (e.g., ChatGPT) for drafting communication and operational support is an added advantage Key Competencies Problem-solving and analytical thinking Stakeholder management and collaboration Time management and multitasking Adaptability in a fast-paced environment Career Growth & Opportunities Structured progression path to Program Manager roles Exposure to large-scale academic program operations Opportunity to contribute to strategic initiatives and organizational growth Long-term pathway toward leadership roles such as Chief of Staff – Program Operations Why Join NIAT At NIAT, you will be part of a fast-growing academic ecosystem focused on innovation, student success, and operational excellence. This role provides a unique blend of execution and strategic exposure, enabling you to build a strong foundation in program management and leadership.