Job Responsibilities Manage daily logistics operations including dispatch and delivery tracking Coordinate regularly with courier partners Track shipment status and follow up on delays Close customer/internal tickets within defined TAT Handle escalations and ensure timely resolution Prepare daily, weekly, and monthly reports using Excel Maintain MIS reports and ensure data accuracy Monitor return shipments and RTO cases Maintain proper documentation and records Required Skills Strong knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas) Good communication skills (English and Hindi) Problem-solving attitude with ownership mindset Ability to manage time and handle multiple tasks Basic understanding of logistics/courier operations Preferred Qualifications Graduate in any discipline Prior experience in logistics or e-commerce preferred