Job Title: Operations Support Executive – North American Logistics Process (Night Shift, Work From Office, Ludhiana) About the Role We are hiring on behalf of our client, a Ludhiana-based company that provides back-office and operational support to North American last-mile delivery and fleet operations businesses. Selected candidates will work from the client's Ludhiana office, handling dispatch, hiring, payroll, and performance management for the North American operations they support. Responsibilities Coordinate daily route assignments and monitor drivers in real time Handle rescues, reroutes, and live operational issues during North American shift hours Run hiring: sourcing, screening, interview scheduling, background checks, onboarding Support performance management: warnings, documentation, offboarding, personnel files Process weekly payroll (Gusto, ADP, Paychex, or similar), reconcile hours and overtime Maintain compliance with applicable federal and state labor requirements Produce daily performance reports Who We're Hiring (3 Levels) Trainee / Fresher: 0–1 year. Good English, willing to learn North American process, night shift commitment. Paid training provided. Executive: 2–4 years in North American process, BPO/KPO, logistics, or fleet operations. Familiarity with payroll or HRIS tools is a plus. Senior / Team Lead: 5+ years with North American process experience and people management. Direct exposure to last-mile delivery operations strongly preferred. Must-Haves (All Levels) Excellent spoken and written English Comfort on calls with North American staff Willingness to work 10-12 hours night shifts from office (exact timings to be confirmed, aligned to North American business hours) Salary Trainee: ₹15,000 – ₹20,000/month Executive: ₹22,000 – ₹30,000/month Senior / Team Lead: ₹30,000 – ₹35,000/month Shift & Location 10-12 hours night shift, work from office in Ludhiana. Benefits Provident Fund (EPF) Employee State Insurance (ESI) Paid leave as per Punjab Shops & Commercial Establishments Act Gratuity as per applicable law Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Commuter assistance Provident Fund Ability to commute/relocate: Ludhiana, Punjab (Ludhiana): Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Language: English (Required) Location: Ludhiana, Punjab (Ludhiana) (Preferred) Shift availability: Overnight Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person