Company Description Locker is a Bitcoin savings app designed for India's emerging generation of long-term investors. Focused on simplicity and discipline, Locker operates like a SIP (Systematic Investment Plan), enabling users to set daily, weekly, or monthly Bitcoin investments to build wealth consistently over time. By eliminating trading, speculation, and distractions, Locker provides a streamlined way to accumulate Bitcoin. The app combines India's familiarity with SIP investing with the benefits of Bitcoin savings. Role Description This is a full-time, on-site role based in Bengaluru for a Community Operations Associate. In this role, your day-to-day tasks will include managing community engagement, addressing customer inquiries, ensuring smooth operational processes, and analyzing user feedback. You will collaborate with cross-functional teams to optimize customer satisfaction and contribute to the growth of Locker's user base. Responsibilities Handle user queries across WhatsApp, email, Instagram, and other support channels Help users with onboarding, KYC, payment issues, and app-related support Explain Locker's product and Bitcoin SIP concept in simple language Coordinate internally with product and growth teams to resolve issues quickly Maintain a friendly, helpful, and trustworthy experience for users Support community engagement and early access member communication Requirements Basic understanding of Bitcoin, crypto, SIPs, or fintech products Strong communication skills in English (Telugu and Hindi is a bonus) Comfortable interacting with users patiently and clearly Organized, proactive, and comfortable handling multiple conversations/tasks Prior experience in customer support, operations, fintech, or community roles is a plus Why Join Locker Work on one of India's emerging Bitcoin-first fintech products Be part of an early-stage startup journey High ownership and fast learning environment Opportunity to shape customer experience from day one