Executive - Customer Service (0-5 Yrs) Kannur,thiruvalla (after-sales/customer

About the Role

As an Executive - Customer Service, you will be responsible for providing exceptional customer service to policyholders, addressing their queries, and resolving any issues related to their insurance policies. You will work closely with the sales team to ensure seamless customer experience and provide support in after-sales activities.

This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You will be handling customer calls, emails, and walk-ins, and providing accurate information about our products and services.

Key Responsibilities

• Handle customer inquiries and resolve issues related to insurance policies in a timely and professional manner.
• Provide accurate and up-to-date information about our products and services to customers.
• Work closely with the sales team to ensure seamless customer experience and provide support in after-sales activities.
• Manage customer data and documentation accurately and maintain confidentiality.
• Handle cash transactions and maintain a cash log accurately.
• Develop and maintain strong relationships with customers to ensure customer loyalty and retention.
• Participate in marketing activities and promote our products and services to customers.

Skills & Qualifications

• Customer Service: Excellent customer service skills with the ability to handle customer complaints and issues in a professional manner.
• Data Management: Strong data management skills with the ability to manage customer data and documentation accurately.
• Verification: Ability to verify customer information and documentation accurately.
• Documentation: Strong documentation skills with the ability to maintain accurate and up-to-date records.
• Cash Handling: Ability to handle cash transactions accurately and maintain a cash log.
• Product Knowledge: Strong knowledge of insurance products and services.
• Communication Skills: Excellent communication skills with the ability to communicate effectively with customers and colleagues.
• Customer Relations: Ability to develop and maintain strong relationships with customers.
• Marketing: Basic knowledge of marketing principles and practices.
• Degree: Bachelor's degree in any field.
• Certifications: Customer Service Certification or any other relevant certification.

What You'll Learn

In this role, you will have the opportunity to develop your customer service skills, learn about insurance products and services, and gain experience in data management and documentation. You will also have the chance to work in a fast-paced environment and develop your communication and problem-solving skills.

This role is ideal for freshers who are looking to start their career in customer service and want to gain experience in a dynamic and growing industry.

Resume Tip

When applying for this role, make sure to highlight your customer service skills and experience in your resume. Include specific examples of times when you have provided excellent customer service and resolved customer complaints in a professional manner.

Also, make sure to tailor your resume to the job description and requirements, and use keywords from the job description to describe your skills and experience.