Come to Adeeba for Tech Support Voice Process-US Shift (Kolkata)

About the Role

In this role, you will be working in a voice support process for a US-based client, providing technical assistance to customers via phone calls. Your primary responsibility will be to troubleshoot and resolve technical issues related to routers, antivirus software, and printers.

You will be working in a fast-paced environment, handling multiple calls simultaneously, and providing excellent customer service to ensure customer satisfaction.

Key Responsibilities

• Respond to customer inquiries and resolve technical issues via phone calls.
• Provide technical assistance and troubleshooting for routers, antivirus software, and printers.
• Upsell and cross-sell products and services to customers.
• Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction.
• Work collaboratively with team members to achieve team goals and objectives.
• Participate in training and development programs to improve technical knowledge and customer service skills.
• Adhere to company policies and procedures, including data security and confidentiality.

Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple calls simultaneously.
• Basic knowledge of computer hardware and software, including routers, antivirus software, and printers.
• Ability to learn and adapt to new technologies and processes.
• Fluency in English language, both written and spoken.
• Basic knowledge of sales and marketing principles.

What You'll Learn

In this role, you will have the opportunity to develop your technical knowledge and customer service skills, which are essential for a career in the software industry. You will learn how to troubleshoot and resolve technical issues, provide excellent customer service, and work collaboratively with team members.

You will also have the opportunity to develop your sales and marketing skills, which will enable you to upsell and cross-sell products and services to customers.

Resume Tip

When applying for this role, make sure to highlight your technical skills and experience, including any relevant certifications or training programs you have completed. Also, be sure to emphasize your excellent communication and interpersonal skills, as well as your ability to work in a fast-paced environment.