Job Responsibilities Handle outbound and inbound collection calls for overdue Personal Loan and Business Loan accounts Follow up with customers for pending EMI payments and ensure timely collections Negotiate repayment plans and resolve customer payment issues professionally Maintain accurate records of customer interactions and payment commitments in CRM tools Coordinate with field collection teams and backend operations for account resolution Ensure adherence to collection processes, compliance policies, and quality standards Address customer queries, escalations, and disputes with empathy and professionalism Achieve daily, weekly, and monthly collection targets Skills Required Education: 10+2 / 10+3 or Graduate Fresher can apply Experience: 0-4 Years Languages: English and Hindi This job is provided by Shine.com