Vertex Tax System Production Support Service Engineer (Karnataka)

About the Role

As a Vertex Tax System Production Support Service Engineer, you will be responsible for ensuring the smooth operation of the Vertex tax system, providing technical support to users, and troubleshooting issues related to tax calculation rules, jurisdictions, and ERP integrations.

You will work closely with the development team to resolve complex technical issues, analyze data, and implement solutions to improve the system's performance and efficiency.

Your primary goal will be to provide exceptional customer service, respond to user queries, and resolve issues in a timely and professional manner.

Key Responsibilities

• Provide technical support to users on Vertex tax system-related issues, including tax calculation rules, jurisdictions, and ERP integrations.
• Troubleshoot complex technical issues related to the Vertex tax system, including API integrations, data feeds, and tax compliance reporting.
• Work closely with the development team to analyze data, identify issues, and implement solutions to improve the system's performance and efficiency.
• Develop and maintain knowledge of tax laws, regulations, and SOX audit requirements to ensure compliance.
• Collaborate with cross-functional teams to resolve issues and implement new features.
• Document technical issues, resolutions, and knowledge base articles to improve knowledge sharing and reduce resolution time.
• Participate in on-call rotations to provide 24/7 support for critical issues.

Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in software development, technical support, or a related field.
• Strong understanding of indirect taxation, including tax calculation rules, jurisdictions, and tax compliance reporting.
• Experience with Vertex tax systems, including ERP integrations, API integrations, and data feeds.
• Proficiency in SQL and data analysis.
• Knowledge of SOX audit requirements and FBDI/ADFDI for data imports.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

What You'll Learn

In this role, you will gain hands-on experience with the Vertex tax system, develop your technical skills in areas such as tax calculation rules, jurisdictions, and ERP integrations, and learn about tax laws and regulations.

You will also develop your problem-solving skills, learn to work in a fast-paced environment, and improve your communication skills through regular interactions with users and cross-functional teams.

This role will provide you with opportunities to grow professionally, take on new challenges, and contribute to the success of the organization.

Resume Tip

When applying for this role, make sure to highlight your technical skills and experience with Vertex tax systems, ERP integrations, and tax calculation rules.

Include specific examples of how you have applied your technical skills to resolve complex issues or improve system performance in your previous roles.

Also, be sure to emphasize your understanding of tax laws and regulations, as well as your ability to work in a fast-paced environment and prioritize multiple tasks.