Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Job responsibilities Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Assist in the improvement of operational stability and availability through participation in problem management Assist in monitoring production environments for anomalies and address issues using standard observability tools Identify and document basic issues and potential solutions for business and technology stakeholders Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes Required qualifications, capabilities, and skills 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services Hands on with Linux administration and host performance tuning scripting with Perl/Python/Unix Shell Strong knowledge of web/middleware technologies (Apache Tomcat, Apache Web Server) and Java/e-commerce applications Strong knowledge of database administration / SQL development (Oracle, MS-SQL, Cassandra, Big Data) Experience supporting public/private cloud applications and internet-facing, multi-tier, 24/7 critical web/desktop infrastructures in a SaaS environment Experience of internet security, network layers, load balancing, and internet infrastructure (firewalls, proxies) Experience of cloud and container technologies (AWS, Docker, Kubernetes, Cloud Foundry). Experience of messaging technologies (Kafka, Solace, UMMQ) Experience/working knowledge of monitoring and observability tools (Geneos, Splunk, Dynatrace, Grafana, ThousandEyes) and ServiceNow Preferred qualifications, capabilities, and skills Knowledge of Windows desktop operating systems, including Windows Registry Knowledge of desktop security, GPO/user profile permissions, and anti-virus systems and advanced Chrome/Chromium browser configurations and developer tools Experience working with third-party IT support teams to jointly resolve issues Familiarity with SRE & ITIL support methodologies (Change, Incident, Problem, Event, Configuration Management) with demonstrated prior application