Openings for HSBC,JPMC,CONCENTRIX for top MNC'S- call Rumana-9620536596

About the Role

We are looking for enthusiastic and motivated individuals to join our international call center team.

This role is ideal for candidates with 0-5 years of experience who are passionate about providing exceptional customer service.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate, valid, and complete information to customers using the right methods/tools.
• Follow communication scripts when handling different topics.
• Identify customer needs and escalate issues as necessary.
• Document all call information according to standard operating procedures.
• Manage customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

What You'll Need

• Excellent verbal and written communication skills in English and Hindi.
• Strong listening skills and the ability to communicate effectively with customers.
• Proficiency in using call center software and CRM systems.
• Good problem-solving skills and the ability to think on your feet.
• Ability to handle stressful situations and maintain composure under pressure.
• Basic computer skills and familiarity with Microsoft Office suite.
• Ability to work flexible hours including nights and weekends.

Resume Tip

Highlight your excellent communication skills, problem-solving abilities, and experience in customer-facing roles.