Provide Production Support for Direct Bank and General Bank applications and responsible for responding to or inputting and updating ServiceNow tickets, analysis of the issue root cause, managing the incident through resolution, and communicating progress to interested parties. Provide system monitoring and event management. Direct Bank/General Bank application support will include application code and/or configuration updates that may involve implementation of new software or software features on servers and desktop environments, defining test cases, testing, and roll-out. Duties include, but are not limited to, monitoring and supporting Direct Bank and General Bank infrastructure such as load balancers, servers, databases, network, firewall and B2B partner connections working individually or with support from other teams. Review and remediate Direct Bank and General infrastructure vulnerability records as they are reported. Provides support for internal procedures including risk governance, audits, access management reviews. Responsibilities: This position will be responsible to provide support for all Direct Bank, General Bank applications. Experience with Application support with Microservices architecture , Java, Spring Boot and React Front end. Managing Incident queue. Work on Issue resolution and Problem Management . Good Understanding of ITIL processes. Provide release management assistance in Azure DevOps and Git environment in Open shift Kubernetes infrastructures. Knowledge and understanding of application IT infrastructures (servers, load balancers, firewalls, etc.) Not build/configure but understanding with the ability to engage engineers responsible for build/configurations/patching. Experience with Splunk and Dynatrace monitoring Ability to work in a fast-paced, dynamic workplace. Maintain availability while working on multiple tasks. Provide clear and timely communications to management, other IT staff, and business users as appropriate. Strong analytical skills and ability to stay focused on multiple tasks during the resolution of critical errors or outages that may be highly visible within the organization. Strong oral and written communication skills while interfacing with internal peers, managers, and vendors. Comfortable working with technical and non-technical issues. Aptitude for learning in a technical environment. Coordination of planned disaster recovery testing. Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis