Hiring for International Non voice process

About the Role

In this role, you will be working on an international non-voice process at Imaginators Try Going Beyond, handling tasks that do not involve voice calls. This could include data entry, email management, or other customer-facing tasks that require strong communication skills.

As a fresher, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with clients from around the world and developing your skills in customer service and communication.

Key Responsibilities

• Handle customer inquiries and resolve issues via email, chat, or other non-voice channels
• Process customer data and maintain accurate records
• Communicate effectively with clients and colleagues to ensure seamless service delivery
• Work on improving processes and identifying areas for efficiency gains
• Meet productivity and quality targets while maintaining a high level of customer satisfaction
• Participate in training and development programs to enhance skills and knowledge
• Collaborate with team members to achieve shared goals and objectives

Skills & Qualifications

• Graduate degree in any field
• Excellent communication and interpersonal skills
• Ability to work in a team environment and adapt to changing priorities
• Basic computer skills and proficiency in Microsoft Office
• Strong attention to detail and organizational skills
• Ability to work in a 24/7 shift environment, including US shifts
• Basic knowledge of customer service principles and practices

What You'll Learn

In this role, you will have the opportunity to develop your skills in customer service, communication, and teamwork. You will learn how to handle customer inquiries, resolve issues, and maintain accurate records. You will also have the chance to work in a dynamic and fast-paced environment, interacting with clients from around the world.

As a fresher, you will have the opportunity to learn from experienced colleagues and develop your skills in a supportive and collaborative environment.

Resume Tip

When applying for this role, make sure to highlight your communication and interpersonal skills, as well as any relevant experience you may have in customer service or data entry. Use specific examples to demonstrate your ability to work in a team environment and adapt to changing priorities.

Also, make sure to tailor your resume to the job description, using keywords from the job posting to describe your skills and experience.