TOP MNC Hiring For Nonvoice/Chat process salary 20k Chennai location (Tamil

About the Role

In this role, you will be working as a Nonvoice/Chat Process Associate for a top MNC, handling customer inquiries and resolving issues through various communication channels. Your primary focus will be on providing excellent customer service, ensuring timely and accurate responses to customer queries. You will also be responsible for maintaining accurate records and data entry.

Key Responsibilities

• Handle customer inquiries and resolve issues through phone, email, chat, or other communication channels.
• Provide accurate and timely responses to customer queries, ensuring high-quality customer service.
• Maintain accurate records and data entry, ensuring data integrity and compliance with company policies.
• Collaborate with team members to resolve complex customer issues and improve overall customer satisfaction.
• Stay up-to-date with product knowledge and company policies to provide informed responses to customer inquiries.
• Analyze customer feedback and suggestions to identify areas for improvement.
• Meet or exceed performance metrics and targets, including response times, resolution rates, and customer satisfaction scores.

Skills & Qualifications

• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
• Proficiency in MS Office, including Excel, Word, and Outlook.
• Basic knowledge of accounting principles and practices.
• Understanding of supply chain management principles and practices.
• Ability to work in a fast-paced environment, meeting tight deadlines and handling multiple priorities.
• Bachelor's degree in any discipline, with a strong focus on customer service and communication.

What You'll Learn

In this role, you will have the opportunity to develop your customer service and communication skills, working with a top MNC in the software industry. You will learn how to handle complex customer issues, analyze customer feedback, and improve overall customer satisfaction. This role will also provide you with the opportunity to work in a fast-paced environment, developing your problem-solving and analytical skills.

Resume Tip

When applying for this role, be sure to highlight your customer service experience and any relevant skills you have, such as proficiency in MS Office or knowledge of accounting principles. Use specific examples to demonstrate your ability to handle complex customer issues and improve customer satisfaction.