Job Requirements Role/Job Title:Territory Manager-Gold Loan Business:Retail Banking Function/ Department:Retail Banking Place of work: Mumbai Roles & Responsibilities: - Acquisition of Gold loan customers in the identified segment and reference generation from the specified catchment area -Grow the AUM base for Gold Loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met - Collaborate with the Product Head Business Loan to ensure that the customers are offered the best in class solutions funding/multifunding requirements and key DST's are appropriately incentivised. -Ensuring quality portfolio by minimizing delinquency and rejection -Extensive knowledge and understanding of retails assets, products and operations -Identifying the changing market trends, channel development for acquiring business and provide high quality customer service - Design a fulfilling customer journey leading to customer delight and making IDFC_First their banking partner of choice - Ensure the successful adoption of internal compliances & regulatory framework across the business Secondary Responsibilities: -Recommend process changes in order to improve service efficiency and quality across the assigned area -Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service -Leverage in-house synergies through collaboration with internal stakeholders Managerial & Leadership Responsibilities : - Attract and retain best-in-class talent for key roles in their reporting structure Key Success Metrics: Increased Profitability, Assets Under Management (AUM), Portfolio Quality, Total No. of Customers, Number of Customer Acquisitions