Title – Customer Care Representative – Associate / Customer Care Representative Department – Customer Experience Location : Mumbai ( Chandivali) What you will do: The Customer Care Representative will be responsible for: Providing customer support to international customers over calls/chat/email Resolving customer issues Adhere to basic customer onboarding process Handling customer's claims Running customized reports Cross-functional collaboration with internal customers as and when needed Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to customer queries Work with internal departments to meet customer's needs Data entry in various platforms You will be a great fit if you: Have exceptionally effective communication skills (both verbal & written) Empathetic, patient & has a solution-oriented thinking skills. Adaptable, agile & have accuracy in customer data handling. Education criteria: Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience Flexible working in rotational shifts Willing to work for Mumbai location. Assess for resilience, tone of voice and problem-solving attitude. Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists