HCLTech is Hiring for Customer Service Agent! Interested candidates can walk in for an interview | Freshers are not eligible Dates: 23rd May 2026 Timing: 11:00 AM - 3:00 PM Walk-In Address: Tower 4 at Elcot Economic Zone, Sholinganallur Medavakkam High Road, chennai-600119,Tamil Nadu. Work Location: Chennai Contact Persons: Priyanka/ Monica/ Freddy Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Roles and Responsibility • The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any basic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features • The agent shall make every reasonable attempt to resolve and provide the service where possible • Provide accurate and complete information by using right methods and tools • Ability to quickly assess an issue and accurately respond to customer inquiries • Respond to all service requests and issues raised via chat support • Move the request to L2 support team . • Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures are followed up effectively • Keep records of customer interactions, process customer account changes as required • Follow communication procedures, guidelines and policies • Meet individual and team targets for a variety of customer service goals • Handle customer complaints, provide appropriate solutions and alternatives within the time limits Skillset Required : •Good communication and English/ Language skills • Previous customer support experience or experience as a client service representative is preferred • Strong phone contact handling skills, including active listening skills and ability to empathize • Past expertise in chat support process • Good Typing skills • Creative problem-solving and analytical skills • Ability to work closely with other departments and get the right information in a timely manner • Ability to multi-task, prioritize, and manage time effectively