Key Responsibilities Provide tailored advice and guidance to all prospective students. Manage the full application lifecycle from initial contact to enrolment and payment. Explore students career goals and match them to suitable MLA programmes. Handle student enquiries promptly and professionally across multiple communication channels. Build rapport and trust with prospective students to support conversion and retention. Deliver an exceptional level of customer service to students and stakeholders. Maintain accurate records and update student information using the CRM system. Present MLA's programmes confidently and engagingly through calls, meetings, and online sessions. Achieve individual recruitment and conversion targets while contributing to team goals. Proactively identify process improvements to enhance efficiency and the student experience. Essential Skills And Experience Strong customer focus with excellent interpersonal and relationship-building skills. Proven consultative sales experience, ideally in B2C or education environments. Proficiency in Microsoft Excel, including pivot tables, reporting, and data presentation. Skilled in using CRM systems to manage leads and track performance. Excellent presentation and communication skills—both written and verbal. Strong analytical, decision-making, and problem-solving abilities. Highly organised, detail-oriented, and able to manage multiple priorities under pressure. Demonstrated ability to work independently and achieve targets in a fast-paced environment. Knowledge or keen interest in the Higher and Further Education sector. Capable of providing informed career guidance to students. Proactive, self-motivated, and results-driven with a positive, professional attitude.