Company Description Equip is a platform designed to revolutionize recruitment by helping hiring teams identify top talent quickly and efficiently. With tools for screening candidates for a variety of technical and non-technical roles, Equip provides pre-hiring tests, vast question banks, and multiple test types to meet diverse hiring needs. Our solutions significantly reduce time spent on hiring, allowing teams to focus on interviewing the most qualified candidates. Trusted by recruiters, Equip's specialized assessments and in-built proctoring features ensure reliability and accuracy in candidate evaluations. Role Description We are seeking a full-time remote Customer Support Executive to assist clients in using Equip services effectively. The key responsibilities include providing quality online customer support, addressing inquiries and concerns, resolving technical issues, ensuring high levels of customer satisfaction, and maintaining accurate documentation of customer interactions. The role will demand effective communication and problem-solving skills to support our growing user base and ensure a seamless customer experience. Qualifications Strong skills in Customer Support, Customer Service, and Customer Satisfaction Experienced in conducting Online Support and addressing client inquiries promptly Proficiency in Technical Support, troubleshooting, and resolving technical issues Exceptional problem-solving and time-management abilities Excellent written and verbal communication skills Ability to work independently in a remote setting Prior experience in a tech or software company is a plus Bachelor's degree in Business Administration, Communications, or a related field is preferred