Key Responsibilities: Profile: Customer support executive (Voice process)

Working hours: 9 hours (Including breaks)

Shift duration: 8 hours

Working days: 5 days a week

Week off: Rotational off

Shift timing: Rotational shifts between 9:00 AM and 9:00 PM

Salary: Freshers- Rs 25,000 CTC and ⁠experienced: Rs 27,000 CTC

Eligibility criteria: Graduate only

Key Responsibilities:

1. Handle high-volume calls to assist customers with inquiries, complaints, and service requests

2. Maintain customer engagement by providing timely and accurate information

3. Resolve issues effectively and escalate complex cases when required

4. Document interactions in CRM systems for future reference

5. Meet KPIs related to customer satisfaction, call resolution time, and engagement metrics