Customer Support Executive (International Voice Process)

About the Role

As a Customer Support Executive in an International Voice Process, you will be responsible for handling customer queries from international clients, providing prompt and effective solutions, and maintaining high service standards. This role involves interacting with customers via phone calls, resolving their queries, and ensuring their satisfaction. You will also be required to accurately record customer interactions in the system and follow company processes and quality standards.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Resolve customer queries and provide accurate information.
• Maintain professionalism and ensure high customer satisfaction.
• Accurately record customer interactions in the system.
• Follow company processes and quality standards.
• Work in rotational shifts to ensure 24/7 customer support.
• Stay up-to-date with product knowledge and company information to provide effective solutions.

Skills & Qualifications

• Graduate degree in any field.
• Excellent English communication skills, both written and verbal.
• Basic computer knowledge, including proficiency in Microsoft Office and other productivity tools.
• Minimum 6 months of experience in customer support, preferably in a hospitality background.
• Ability to work in rotational shifts, including nights and weekends.
• Strong problem-solving skills and ability to work under pressure.
• Good listening skills and ability to empathize with customers.

What You'll Learn

In this role, you will gain valuable experience in customer support, including handling customer queries, resolving issues, and maintaining high service standards. You will also develop your communication and problem-solving skills, which are essential for a career in customer support. Additionally, you will learn about company processes and quality standards, which will help you grow professionally.

Resume Tip

When applying for this role, make sure to highlight your customer support experience, including any relevant projects or achievements. Use specific examples to demonstrate your problem-solving skills, communication skills, and ability to work under pressure. Additionally, include any relevant certifications or training programs you have completed, such as customer service or sales training.