Business Analyst - Post-Sales

About the Role

The Business Analyst - Post-Sales is responsible for bridging the gap between customer expectations and the company's deliverables post-sale. This involves understanding customer needs, analyzing data related to post-sales processes, and ensuring that solutions meet or exceed client expectations.

This role requires strong communication and analytical skills, as well as the ability to work closely with various teams, including Customer Support, Sales, and Product Development.

Key Responsibilities

• Publishing documentation in the required format for project delivery.
• Communicating between clients and technical teams.
• Writing case studies and blogs for projects and websites developed.
• Generating revenue and closing deals with international clients.
• Assisting in enforcing project deadlines and schedules.
• Quickly understanding business issues and data challenges of client's organization and industry.
• Creating documents like BRS/SRS and project cost estimation.

Skills & Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and client communication skills.
• Proficiency in CRM software and technical writing.
• Knowledge of project management and documentation.
• Bachelor's degree in Business Administration, Computer Science, or related field.
• 0-0 years of experience in a related field.
• Knowledge of data analysis and market research.

What You'll Learn

In this role, you will learn how to analyze data and identify areas for improvement in business operations. You will also develop strong communication and problem-solving skills, which are essential for success in this field.

Additionally, you will gain experience working with various teams, including Customer Support, Sales, and Product Development, which will help you develop a deeper understanding of the company's operations and how to contribute to its growth.

Resume Tip

When applying for this role, make sure to highlight your analytical and problem-solving skills, as well as your experience with CRM software and technical writing. Be specific about how you have used these skills in previous roles and how you can apply them to this position.

Also, make sure to tailor your resume to the specific requirements of the job, using keywords from the job description to describe your skills and experience.